If you change your mind after purchasing any item, we are happy to offer a refund from our Online Store on all products within 7 days of receiving your order, in line with our Returns Policy.
All items sold online are eligible for refund providing they meet the returns requirements, including sale and outlet items. Exchanges are only available in-store.
For change of mind returns, items must be unworn, unwashed and have the original tags attached.
Items purchased during Sale, Clearance, Outlet or on discount, that meet the returns requirements, are eligible for refund.
As per your statutory rights, you can choose a refund or exchange if an item has a major problem.
This is when the item:
Has a problem that would have stopped someone from buying the item if they had known about it
Is significantly different from the sample or description
Doesn't do what we said it would do, or what you asked for and can't be easily fixed.
If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.