Frequently Asked Questions
Our commitment to your safety
Aaaaand, we’re back!
We’re so excited to have everyone back on the walls with us! In line with government regulations, there are some new health and safety measures.
The new requirements can be summarised in three short bullet points:
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You need to be double vaccinated and have your vaccination certificate with you
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You will need to check in using the Service Victoria QR code
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You will need to wear a mask at all times
Below is a comprehensive list of all changes and what they will mean for you.
The Headlines
Opening Hours
We’re open from 6:30am-11:30am (morning session) and 4pm- 10pm (evening session) Monday to Friday, and on weekends we’re open 10am-6pm.
Walk-Ins
We're allowing walk-ins at the moment but we recommend booking a session before arriving at our gym. Bookings will be available online. Book here.
Not a Member?
Members and casual entrants who have created an account and booked a climbing session with us online are welcome!
Sessions & Booking
Bookings & Walk-ins
Walk ins are welcome but so that you can get climbing on arrival we encourage booking and paying for your session ahead of time, just select the approximate time you want to start your climbing session - and climb for as long as you want!
We have introduced some new weekday pricing:
Daytime sessions on weekdays run from 12pm till 4:30PM and are $17 for a casual pass
Evening sessions on weekdays run from 4:30pm till 10pm and are $22 for a casual pass
Rescheduling or Cancelling a Booking
You can manage your bookings through you account on the website or download the app onto your mobile phone.
Entering the Gym
Vaccinations
According to government rules for re-opening, you will only be able to climb if:
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You have received both doses of your COVID-19 vaccine,
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If you have a valid medical exemption issued by an authorised medical practitioner,
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You are under the age of 16.
You will need to show your certificate of vaccination to the team on check-in.
Contact Tracing
Yes, we will need you to sign in using a QR code provided by Service Victoria upon entry.
Doing your bit
For the health and safety of the whole community we ask that you:
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Wear a face mask when not climbing
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Sanitising your hands after each climb at one of our Sanitising Stations
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Primarily use liquid chalk
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Making sure you leave at least 1.5m of space between yourself and other climbers
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Remain at home if you are feeling unwell or have been in contact with someone who is
No Cash Payments Accepted
We are currently 100% cashless, and only accept card payments.
Furry Friends
Yes, you may bring your pets with you!
Equipment & Facilities
Chalk
For the time being, we encourage the use of liquid chalk. We sell liquid chalk in the gym.
Shoe Hire
Yes shoe hire is available, all of our rental shoes are disinfected with anti-viral and anti-bacterial spray.
Gym Area
Yes, the strength and conditioning area is open for use, you are required to wipe down each piece of equipment after you’re done. There will be disinfectant wipes available in the gym area.
Shower Facilities
We have re-opened our shower facilities, but please adhere to the density limit signs on the lavatory doors.
Memberships
Members
Yes, you can use your membership to book 1 climbing session per day.
+1 Guest per Month Member Benefit
Yes, members may bring a friend once per month.